Privacy Policy

Privacy Policy

Last updated: 11 April 2025

This Privacy Policy explains how Kitchen and Cozy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from kitchenandcozy.co.uk (the “Site”), or otherwise interact with us (collectively, the “Services”). “You” and “your” refer to you as a user of the Services, whether you are a customer, site visitor, or any other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated policy on our Site, update the "Last updated" date, and comply with any legal requirements regarding such changes.

How We Collect and Use Your Personal Information

We regularly collect personal information from you to provide our Services. The information we collect depends on how you interact with us.

In addition to the specific uses listed below, we may use your personal information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect the Services, our rights, and the rights of others.

Information You Provide Directly

The information you provide directly to us may include:

  • Contact details – name, address, phone number, and email address

  • Order details – billing and delivery addresses, payment confirmation, email, phone number

  • Account information – username, password, and security credentials

  • Customer support communications – any information you include when communicating with us

Certain features of the Services may require you to provide this information. If you choose not to provide it, some features may not be available to you.

Information We Automatically Collect

We may collect certain information automatically when you interact with our Site using cookies, pixels, and similar technologies ("Cookies"). This may include:

  • Your device and browser type

  • IP address and general location data

  • Network and connection data

  • How you use and navigate the Site

Information We Receive from Third Parties

We may receive information about you from third parties such as:

  • Shopify, which powers our store

  • Payment processors, who collect payment and billing data

  • Marketing and analytics partners

  • Logistics and shipping providers

All information obtained from third parties is handled in accordance with this Privacy Policy. Please see the section “Third-Party Links and Services” for more information.

How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide Products and Services

To process your payments and orders, provide delivery, manage your account, and communicate with you about purchases, returns, exchanges, or account updates.

Marketing and Advertising

With your consent (where required), we may send you marketing communications via email, SMS, or post and show you personalised advertising based on your preferences and interactions with our Services.

Security and Fraud Prevention

To detect and prevent fraud or unauthorised use of your account and ensure the safety and security of our Services.

Customer Support and Improvement

To respond to your queries and improve our Services, in our legitimate interest to provide effective customer service and maintain our relationship with you.

Cookies

Our Site uses cookies and similar technologies to enhance user experience, conduct analytics, and personalise advertising. For detailed information on the cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

Most browsers accept cookies by default, but you may disable them via your browser settings. However, doing so may affect the functionality of certain features of the Site.

How We Share Personal Information

We may share your personal information with:

Category of Data Recipients
Identifiers (e.g., contact and account info) Service providers, Shopify, payment processors
Commercial information (e.g., order history) Shipping and fulfilment partners
Internet activity data (e.g., usage data) Analytics and advertising partners
Geolocation data Technical and marketing service providers

We may also share data:

  • With your consent or at your direction

  • With our business affiliates or as part of a corporate transaction

  • To comply with legal obligations or to enforce our Terms

  • In connection with the protection of our Services or users

Third-Party Websites and Services

Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of such websites. You should review their privacy policies before submitting personal data to them.

Children's Information

Our Services are not intended for use by children under 18, and we do not knowingly collect personal information from minors. If we discover we have collected such information, we will delete it. Parents or guardians may contact us to request deletion.

Data Security and Retention

While we implement security measures to protect your information, no method is entirely secure. Avoid sharing sensitive data via unsecured channels.

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights Under UK GDPR

If you are located in the UK, you may have the following rights under the UK General Data Protection Regulation (UK GDPR):

  • Right of access – Request a copy of the personal data we hold about you

  • Right to rectification – Request corrections to inaccurate or incomplete data

  • Right to erasure – Request that we delete your data

  • Right to restrict processing – Ask us to stop or limit processing of your data

  • Right to data portability – Request that we transfer your data to you or another organisation

  • Right to object – Object to how we use your data in certain cases

  • Right to withdraw consent – Withdraw your consent at any time

You may also object to decisions made solely through automated processing if they significantly affect you.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

International Data Transfers

We may transfer your personal data outside the UK (e.g., to Shopify's servers in Canada or the US). When we do so, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO), unless the destination country ensures adequate protection of personal data.

Complaints

If you have concerns about how we handle your data, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Contact Us

If you have any questions or wish to exercise your rights, you can contact us at:

Kitchen and Cozy Ltd
Email: kitchenandcozy@gmail.com
Website: https://kitchenandcozy.co.uk